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Freshservice

Service Desk and IT Service Management software for optimal IT operations and employee satisfaction

Looking for an IT Service Management solution that streamlines your IT operations and improves employee satisfaction? You need a user-friendly solution that is live in weeks, rather than months? Freshservice offers a range of advanced capabilities that can help businesses of all sizes achieve their goals.

With Freshservice, businesses can automate routine tasks, track SLAs, and monitor performance metrics in real-time. The software also includes powerful reporting and analytics tools that can help businesses gain valuable insights into their IT operations and make data-driven decisions.

As an experienced partner and implemntator of Freshdesk, Tryve can help you maximize the value of Freshdesk and accelerate your business success. Share your challenges with us and get a personalized demo.

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Modernize your service management instantly

Designed with users in mind, Freshservice is easy to set up out of the box. Powerful AI and automation capabilities help employees address requests right in the tools they’re already working in.

Minimize downtime. Maximize service availability

Break down the wall between service and operations management. Automated alert grouping, on-call management, and intelligent alert management rules will keep your business firing on all cylinders.

Discover, optimize, and manage all your IT assets

Freshservice gives you a real-time view of your infrastructure, allowing you to build an auto-updating CMDB for all your hardware, software, and SaaS quickly and easily.

Streamline processes across departments

IT, HR, facilities, Legal - extending Freshservice across business teams eliminates the need for multiple tools, all while delivering your employees a consistent service environment.
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The top capabilities of Freshservice

1

Incident management

Freshservice offers a robust incident management system that allows IT teams to quickly and efficiently respond to incidents and service requests, ensuring minimal disruption to business operations.

2

Asset management

With Freshservice, businesses can easily track and manage their IT assets, including hardware, software, and other resources, from a single, centralized location.

3

Change management

Freshservice’s change management capabilities allow IT teams to manage and track changes to IT infrastructure and services, ensuring that changes are implemented smoothly and with minimal disruption.

4

Service catalog

The service catalog feature enables businesses to offer a self-service portal to their employees, allowing them to easily request IT services and track their progress.

5

Knowledge management

Freshservice’s knowledge management capabilities allow businesses to create and maintain a centralized knowledge base, providing employees with quick and easy access to important information and reducing the number of support requests.

6

SLA management

Freshservice offers robust SLA management capabilities, allowing businesses to set and track service level agreements, monitor performance metrics, and proactively identify and address potential issues.

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