Partnerships > Freshdesk

Freshdesk

Customer support software that helps businesses manage their customer service interactions through multiple channels

Looking for a cloud-based customer support software to take your business to the next level? Freshdesk offers all the features you need. Start building a seamless customer experience that cultivates loyalty, trust, and satisfaction.

With Freshdesk, you can connect with your customers on their preferred channels, personalize interactions, and quickly resolve their issues with automation and self-service tools. The robust reporting and analytics give you the insights you need to optimize your support performance and identify opportunities for growth.

As an experienced partner and implemntator of Freshdesk, Tryve can help you maximize the value of Freshdesk and accelerate your business success. Share your challenges with us and get a personalized demo.

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Provide omnichannel support

Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view.

Faster resolution at a lesser cost

Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength.

Stay on top of your CSAT goals

Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals.
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The top capabilities of Freshdesk

1

Omnichannel support

Allows businesses to manage customer support interactions across multiple channels including email, phone, chat, social media, and more.

2

Ticket management

Freshdesk provides a centralized platform for businesses to track, prioritize, and resolve customer support tickets efficiently.

3

Automation

Enables businesses to automate repetitive tasks and processes to save time and improve efficiency.

4

Self-service portal

Freshdesk allows customers to find answers to common questions and troubleshoot issues on their own, reducing the workload for support agents.

5

Reporting and analytics

Provides detailed insights into customer support performance and helps businesses make data-driven decisions.

6

Integrations

Freshdesk integrates with a wide range of third-party tools and applications, allowing businesses to streamline their workflows and improve productivity.

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